Privacy Policy
SecureNxG ("we", "us") is an endpoint security product. Protecting your device is our job, and that job only makes sense if we also protect your data. This policy explains what we collect on this website and inside the SecureNxG product, why we collect it, and the choices you have. We follow the principles of India's Digital Personal Data Protection Act (DPDP Act) and apply the same standards to users everywhere.
What we collect on this website
- Server logs. Like nearly every website, our hosting keeps standard access logs (IP address, browser type, pages visited) for security and troubleshooting. They are retained for a limited period and not used for advertising.
- Email you send us. If you contact support or sales, we receive your email address and whatever you include in the message, and we use it to reply.
- No tracking. This website does not use advertising trackers or sell visitor data.
What the product collects
To protect your device, SecureNxG processes some data. We collect the minimum needed for each purpose:
- Account and licensing: your email address, license key, plan, and a device identifier — used to activate the product and manage your seats.
- Security telemetry: metadata about detected threats (file hashes, file names of flagged items, threat classification, quarantine actions) — used to protect your device and improve detection. We do not upload your personal documents or their contents.
- Diagnostics: product version, crash reports, and performance metrics — used to fix bugs. Diagnostics can be turned off in Settings without affecting protection.
How we use data
- To provide and activate the product and verify licenses.
- To detect, analyze, and block threats — including improving detection for all users.
- To respond when you contact support.
- To meet legal obligations, including security-incident reporting requirements that apply to us.
What we don't do
- We do not sell your personal data. Ever.
- We do not read, upload, or scan the contents of your personal files beyond what threat analysis of a flagged file requires.
- We do not use your data for third-party advertising.
Sharing
We share data only with service providers who help us operate (such as hosting and email delivery), bound by contracts that limit what they may do with it, and with authorities where the law genuinely requires it. Anonymized, aggregated threat statistics (never personal data) may be used in security research and reporting.
Retention
Account data is kept while your license is active and for a short period after, in case you renew. Support emails are kept while your issue is open and for reference afterwards. Telemetry is retained only as long as it is useful for detection quality, then deleted or anonymized.
Your rights
You can ask us to access, correct, or delete the personal data we hold about you, and you can withdraw consent where processing is based on it. Under the DPDP Act you also have the right to grievance redressal and to nominate a person to exercise your rights on your behalf. Write to the contact below — we respond to all rights requests, whichever country you are in.
Security
Data in transit is encrypted, access to production systems is restricted and logged, and we practice what our own product preaches. No system is perfectly secure; if a breach affecting your personal data occurs, we will notify you and the relevant authorities as the law requires.
Children
SecureNxG is not directed at children, and we do not knowingly process children's personal data except as incidental to protecting a family device under a parent's account.
Changes
When this policy changes, we will update the date at the top and, for material changes, notify you in the product or by email. Quietly rewriting history isn't our style.
Contact
Privacy questions and rights requests: sanjivanimediaandtechnologies@gmail.com (subject line "Privacy"). We reply within a reasonable time, and for DPDP grievances within the period the law prescribes.